Not to be outdone by different horrible PC producers, HP has been quietly, remotely putting in a telemetry service often called “HP Touchpoint Supervisor” on its PCs since at the least November 15, 2017. It’s sending knowledge again to HP, introducing safety holes, and usually bogging PCs down.
What HP Touchpoint Supervisor Does, and Why You Most likely Don’t Need It
HP hasn’t made any form of announcement on what it’s doing right here. The HP Touchpoint Supervisor web site says that this service is a distant administration software, “delivered as a part of HP Service as a Service (DaaS) Analytics and Proactive Administration capabilities”. The small print web page for this software program lists a wide range of options it has, from the power to wipe a tool and set firewall coverage to password restoration and software deployment options.
That’s all nicely and good for enterprise clients, however why is HP putting in this service on dwelling PCs? HP put in this service on my private laptop computer, which I bought myself. I’m not the one one, and HP hasn’t defined why in any respect. You actually don’t need this software program put in until your office truly takes benefit of it. It’s not a fantastic concept to have distant administration software program like this put in and operating if it’s not used. It’s a possible safety gap that might open your PC to assault.
Moreover, it seems to ship knowledge about your PC to HP as soon as per day, too. It’s doubtless this knowledge is benign system information, however we don’t truly know what it’s sending, which doesn’t precisely make us need to preserve the software program put in.
Lastly, some HP pc customers are reporting excessive CPU utilization and varied different issues the service is inflicting on their system. In a finest case state of affairs, that will point out that HP simply didn’t bug check this service correctly sufficient earlier than rolling it out. And do you actually need an untested, bloated, and secretive telemetry and distant administration service operating on your PC for no good purpose?
Choice One: Uninstall the Software program
Fortunately, you may uninstall this software program if it’s on your pc. To take action, head to Management Panel > Uninstall a program. You may as well simply press Home windows+R, kind “appwiz.cpl”, and press Enter to go straight right here.
Choose “HP Touchpoint Analytics Shopper” within the record and click on the “Uninstall/Change” button to take away it out of your PC.
If you happen to don’t see this software, you don’t have the software program in query on your PC. It may be known as one thing like “HP Touchpoint Supervisor” on completely different PCs. Search for something starting with “HP Touchpoint” right here and uninstall it.
Choice Two: Disable the Service
You may as well select to disable the service with out eradicating the software program out of your pc, when you like. Nevertheless, uninstalling the software program may even take away the service, so that you don’t want to do that when you’ve uninstalled the software program already.
To do that, open the Begin menu and seek for “Companies”. Click on the “Companies” shortcut that seems. You may as well simply press Home windows+R, kind “providers.msc”, and press Enter.
Scroll down within the record and find the “HP Touchpoint Analytics” service. Proper-click it and choose “Properties”.
First, click on the “Startup kind” field and set the service to “Disabled” to stop it from mechanically beginning sooner or later.
Second, click on the “Cease” button to cease the service.
Click on “OK” to save your adjustments.
The service is now disabled and it ought to now not run. Hopefully, HP gained’t play any methods and reinstall or re-enable this software program sooner or later, however you by no means know—so preserve an eye fixed out.
Picture Credit score: Aaron Yoo